Complaints Management Procedure

At Kapital Care Trust & Securities Limited we recognize that our clients and people generally are key to our success and as such we are committed to delivering excellent service and ensure a healthy business relationship with our clients. Nevertheless, we are aware that complaints could arise in the ordinary course of business relationship. Kapital Care Trust & Securities Limited has an established complaint handling mechanism to ensure your complaints are swiftly and professionally resolved.

If you have any complaint regarding any of our product/service delivery, kindly take the following steps. For verbal Complaint please call the compliance Officer on 07033242583 or 08028304370 and if you wish to put it in writing kindly address the complaint letter to:

2nd Floor Allianz Insurance Tower (formerly Ensure Tower),
No 95 Broad Street Lagos.
or send an email to lagos@kapitalcaretrust.com

A written complaint should state clearly,

• Your full name, contact address, account number and telephone number
• The exact nature of dissatisfaction with the product/service
• Date, Time & Location of the transaction service involved
• Name of the employee/department involved
• Your desired outcome from the complaint
• Attach copies of any relevant supportive document

We will endeavor to promptly resolve your complaint and notify you in writing with details of the resolution within 10 days. However, if you are not fully satisfied with the position we have taken you may refer your complaint to:

The Nigerian Exchange​ Group​
Stock Exchange House | 2-4 Customs Street | Lagos, Nigeria
Email: contactcenter@ngxgroup.com

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